Average Reviews:
(More customer reviews)This unit makes a GREAT cup of Joe. With that said, it started leaking coffee around the infuser right away which got worse over time. Then, about five months of use (just me, average 1-2 cups a day), it began leaking from the bottom of the unit covering my counter top. My cook book absorbed a lot of it. Delonghi sent me a box and shipping label to send it to a repair center. They said the turn around would be a few days. That was five weeks ago. I've contacted both Delonghi and the repair center. The unit has not even been removed from the box for evaluation. They said there were many more units ahead of mine. I have to wait my turn. That is all.
I did not buy the unit on Amazon, but it started me thinking about Amazon reviews. I read them a lot, but I did not this time because it was recommended by my sister in law. All of the reviews I read said that either the unit was terrific or it works great when it works. When it doesn't work, there is little or no support from Delonghi. One even said that Delonghi delayed much of the correspondence until the warranty was expired.
My plan is to wait for the item to be returned to me, then I'm going to return it for a full refund to avoid any more hassles with Delonghi. It is really too bad because the coffee was great.
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